If you wish to place an order, please contact Customer Service at (800) 543-6464, send us an email, or use our map of sales territories to find your local representative. You may use our Product Search engine to look up specific product information, or browse our online catalog for a complete listing of our products.
Please note that we offer special values on a wide variety of Fetal Bovine Sera.
Orders may be shipped the same day (Monday through Thursday) providing they are entered prior to 1:00 pm Pacific Time. To avoid problems arising from unattended deliveries, we routinely schedule frozen/refrigerated product shipping on Monday through Wednesday. Heat-inactivated product orders require an additional two days to process.
All shipments are FOB origin, freight pre-paid and added to the invoice. Title to items sold passes to the purchaser upon delivery of items to the carrier.
Reservations on serum lots will be held for 21 days from the date a sample is shipped. Extensions are granted upon request. The reserve will automatically expire at the end of 21 days unless otherwise arranged.
Upon completion of lot testing, please notify your Gemini representative of your product selection so we can release the sampled/reserved lots to other customers as quickly as possible.
We provide free storage for all ordered merchandise for up to one year. The customer may choose to pre-arrange a shipping schedule or to request shipments on an as-needed basis. Please provide at least one day advanced notice for the shipment of stored product.
We encourage our customers to take receipt of stored product at least quarterly.