General Information

General information

General Ordering Information

If you wish to place an order, please contact Customer Service at (800) 543-6464, send us an email, or contact your sales rep. You may use our Product Search engine to look up specific product information, or simply browse our site for a complete listing of our products.

Please note that we offer special pricing on a wide variety of products.

General information

Pricing and Terms

Volume discounts are available. Contact your Gemini representative for details. 

All invoices are due Net 30 days, unless other payment arrangements have been made in advance.

Prices may change without notice. Please contact Customer Service or your Gemini representative for the most current information.

General information

Shipping

Orders are often shipped same day (Monday through Thursday), provided they are received and entered prior to 12:00pm Pacific Time. To avoid problems arising from unattended deliveries, we routinely schedule frozen/refrigerated product to ship on Monday through Wednesday. Heat-inactivated product orders require an additional two days to process.

All shipments are FOB origin, freight pre-paid and added to the invoice. Title to items good purchased passes to the buyer upon delivery of items to the carrier.

General information

Lot Reservations

Reservations on serum lots will be held for 21 days from the date a sample is shipped. Extensions are granted upon request. The reserve will automatically expire at the end of 21 days unless otherwise arranged.

Upon completion of lot testing, please notify your Gemini representative of your product selection so we can release the other reserved lots to customers as quickly as possible. 

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International Orders

All international orders require payment prior to product shipment. Payment must be in U.S. funds, drawn on a U.S. bank, or by direct wire transfer.

Orders shipped outside the U.S. may require an additional $65 export documentation fee. For countries requiring an import license, it must be obtained prior to shipment.

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Return Policy

The Customer Service Department at Gemini Bio-Products is available to assist you should a problem arise with any of our products.

Please inspect all packages immediately upon receipt and inform us of any discrepancies with your order. If a discrepancy exists, please retain the original shipping carton, packing material, and shipping documents.