General Ordering Information

General information

If you wish to place an order, please contact Customer Service at (800) 543-6464, send us an email, or contact your sales rep. You may use our Product Search engine to look up specific product information, or simply browse our site for a complete listing of our products.

Please note that we offer special pricing on a wide variety of products.

Gemini Bio-Products’ Customer Service team is available to help you with any questions or concerns. We have the knowledge and skills it takes to satisfy your needs. We are prepared to receive and ship an order on the same day whenever possible. We are prepared to answer your product questions and, when arrival time is a concern, we can provide you with the tracking information for your shipment.

When contacting our Customer Service team, we can expedite the handling of your call, if you provide some key account information, such as:

  • Your name and telephone number
  • The name of your business or institution
  • The name and telephone number of your lab’s Principal Investigator (PI)
  • Your specific Customer ID, if applicable

This information is used to quickly access your account history and avoid any unnecessarily redundant data collection. We are eager to make your experience with Gemini Bio-Products a pleasant and professional one.

Our office hours are Monday through Friday, 7:00 am to 4:30 pm Pacific Time. If you need to reach us outside these hours, you may leave a message in our Customer Service voice mailbox and we will return your call immediately upon receiving the message.