Satisfaction Guarantee and Return Policy


Purchase with confidence — Gemini offers a 100% satisfaction guarantee. The Customer Service Department at Gemini Bio is available to assist you should a problem arise with any of our products.

Please inspect all packages immediately upon receipt and inform us of any discrepancies with your order. If a discrepancy exists, please retain the original shipping carton, packing material, and shipping documents.

Should it be necessary to return any material to Gemini, please contact our Customer Service Department to obtain shipping instructions and a Return Goods Authorization (RGA) prior to sending any material back. Authorized returns should be made within 15 days of issuance of the RGA. Credit will be given provided prior authorization is obtained.

While we attempt to honor all requests to return material, return authorization may not be granted under certain circumstances. If a product is incorrectly shipped due to an error on our part, an immediate credit will be issued to your account.

Returns accepted for items that have been ordered incorrectly will be subject to a 20% restocking fee.

Warranty and Limitation of Liability

Gemini warrants that the products listed in our catalog are intended for the described purposes only. Any Gemini product which does not meet its catalog specifications, and which is returned to Gemini within 30 days of its initial receipt, will be replaced with like material or, at Gemini’s option, the purchase price of the product will be refunded. In connection with this limited warranty, Gemini reserves the right to conduct whatever tests it deems appropriate to evaluate whether or not the product meets catalog specifications.

Gemini reserves the right not to replace the product or provide a refund pursuant to this limited warranty if we reasonably believe that the product has been modified due to improper storage, alteration, or processing.

The foregoing limited warranty is in lieu of all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose. By acceptance of shipments from Gemini, buyer explicitly recognizes and agrees that Gemini shall not be responsible for lost profits, indirect or consequential damages incurred by the buyer or third parties, including, but not limited to, personal injuries resulting from use of any of Gemini’s products.

The information in this web site concerning product specifications, descriptions, prices, returns and conditions is effective September 15, 2004 and supercedes all previous publications, electronic or otherwise.